Frequently Asked Questions

Frequently Asked Questions

Who can buy UPENDS products?

Only customers who are 18 years of age or older may purchase vaping products. Age verification is required at checkout and on delivery.

What is UPENDS?

UPENDS is a global vape brand founded in 2019 and a sub-brand of ALD Group Limited, focused on innovative, user-friendly vaping devices available in New Zealand through authorised retailers.

Do your products contain nicotine?

Yes. Vaping products contain nicotine, which is highly addictive. They are intended for adult smokers and are not suitable for non-smokers, anyone under 18, or pregnant or breastfeeding people.

How long does shipping take?

Standard New Zealand delivery is typically 2–5 business days, with tracking provided. A signature and age check are required on delivery.

Are the products authentic?

Yes. UPENDS products sold on upends.nz are genuine and sourced through authorised channels.

How do I contact support?

Email [email protected] for business enquiries, orders, and support.

Important

Vaping products contain nicotine, which is highly addictive. Keep out of reach of children and pets.